Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
Details e-book Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
🗸 Author(s): Brad Cleveland
🗸 Title: Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
🗸 Rating : 4.8 from 5 stars (103 reviews)
🗸 ISBN-10: 0985461136
🗸 ISBN-13: 9780985461133
🗸 Languange: English
🗸 Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
🗸 Supported Devices: Android, iOS, PC and Amazon Kindle
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Readers' opinions about Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience by Brad Cleveland
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