the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.
Details e-book Managing Front Office Operations
🗸 Author(s): Michael L. Kasavana,Ph.D.
🗸 Title: Managing Front Office Operations
🗸 Rating : 4.1 from 5 stars (53 reviews)
🗸 ISBN-10: 0866125507
🗸 ISBN-13: 9780866125505
🗸 Languange: English
🗸 Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
🗸 Supported Devices: Android, iOS, PC and Amazon Kindle
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Readers' opinions about Managing Front Office Operations by Michael L. Kasavana,Ph.D.
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