Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler.This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including:Four Seasons Chairman Isadore Sharp: How to build an unsinkable company cultureUnion Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and moreTom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurantVirgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approachRitz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connectionsDesigner David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelersRestaurateur Traci Des Jardins on building a “narcissism-free” hospitality cultureLegendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room.The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Details e-book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
🗸 Author(s): Micah Solomon
🗸 Title: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
🗸 Rating : 4.7 from 5 stars (175 reviews)
🗸 ISBN-10: 1590794893
🗸 ISBN-13: 9781590794890
🗸 Languange: English
🗸 Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
🗸 Supported Devices: Android, iOS, PC and Amazon Kindle
✓ Read as many eBooks you want!
✓ Secure Scanned. No Virus Detected
✓ Thousands of eBooks to choose from - Hottest new releases
✓ Click it and Read it! - no waiting to read eBooks, it's instant!
✓ Keep reading your favorite eBooks over and over!
✓ It works anywhere in the world!
✓ No late fees or fixed contracts - cancel anytime!
Readers' opinions about The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon
Sarah Byrne
Immerse yourself in a captivating romance novel that sweeps readers off their feet with its tale of forbidden love and passionate desire. Set against the backdrop of a lush tropical paradise, the story follows two star-crossed lovers as they navigate the complexities of their forbidden relationship. With its evocative prose and steamy romance, this book is guaranteed to set hearts racing.
Sarah Spencer
Embark on a thrilling adventure with this gripping mystery novel that keeps readers guessing until the very end. Set in a picturesque village plagued by secrets and lies, the story follows a determined detective as he unravels the truth behind a series of baffling crimes. With its clever plot twists and compelling characters, this book is a must-read for fans of the genre.
Elsie Moss
This captivating science fiction novel transports readers to a distant future where humanity has colonized the stars and forged new alliances among the cosmos. Against the backdrop of interstellar conflict, the story follows a group of intrepid explorers as they journey to the far reaches of space in search of a lost civilization. With its gripping plot twists and richly imagined world-building, this book is a thrilling adventure that will leave readers eagerly anticipating the next installment.
